# Getting info from an ISP guide (1)
Basic methodology (comcast) Hello my name is Andrew and I'm from the Comcast Customer Support in (VICTIMS AREA) and I cant access the clients information my einstien cannot connect and im recieving er

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Threaded Mode Getting info from an ISP guide

faux
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#1
04-01-2023, 12:50 AM
Basic methodology (comcast)
Hello my name is Andrew and I'm from the Comcast Customer Support in
(VICTIMS AREA) and I cant access the clients information my
einstien cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?
ID num: RtD-1w2
Ask for basic info:
Name on file:
Date of Birth:
SSN on File:
Address on file:
Comcast Account number:
Phone on File:
Primary Comcast Email:
Hello, my name is Steve and my employee id is wjh06i540 and I am from
customer care and my floor is
down due to maintenance and my level 2 told me to contact you guys to
look up and account for me and verify some information for me.
Can you use jwalk to search the ip 184.5.137.220
Cox Communications:
Cox Tech Support: 18778327658
> Enter 10 Digit Phone Number (Fake or Real)
> Tech Support
> Agent
/Charter
Hello My Name is Andrew and I'm from the Cox Customer Support in
(Victims Location) and i cant access the clients information
our systems are not working and i keep recieving errors could you please
provide some
details on the client for me?
(When you tell them the ip tell them to search it with "icon" or " Polar
")
Name OF:
DOB OF:
Address OF:
Phone OF:
Email Addy OF:
SSN OF:
Tools:
Edgehealth - Looks up by IP and MAC.
ICOMS - Looks up account.
SL2 - Looks up account.
Time Warner:
Time Warner / Roadrunner / Brighthouse:
Call 1800-TWCABLE. Enter in a phone number and zip in the area of the
IP address. Once an agent picks up tell them a fake name, you work for
TWC internet tech support, and you were having trouble looking up a
customers account with AAD. Then ask them if they can transfer you to
tier 3. They will transfer you then. Once you get transferred to tier
3 say your name and your work for TWC internet tech support. Tell them
you were having trouble pulling up an account by IP address. Say that
Unified was giving you an error not found. Tell them you don’t have
DOCSIS and ask them if they can look up the account in that. They
should do it, so give them the IP. Once they pull up the account ask
for these things in the order listed:
-Name
-Phone
-Address
-MAC Address
-User ID
-Email
-Account Number
After this point if you ask for anything else they may get suspicious.
They may give it to you, or you might have to call back. Try asking for
this information on the account.
-Security measure: Last 4 of the ssn and/or the 4 digit pin code
-customer code
-full driver license
After you get that call back TWC and ask to reset your password. Say
you forgot the SQA. They will ask for the security measure and customer
code then they’ll reset it.
You’ll want access into the primary email and the MyServices feature.
Make sure you get both reset, but sometimes you’ll have to create the
MyServices account.
Also if you want the SSID and network password go to the WiFi live chat
once logged into the target’s account. The agents will ask for some
information in order to verify you then they’ll ask for the modem MAC
address. Give them the MAC address the employee read out to you earlier
when you asked them for the MAC address on file. They should then
provide you with the SSID name and password.
Resources:
Username Retrieval: https://urt.rr.com/
Password Reset: http://pt.rr.com/
Tools:
AAD - Used to pull up the account once they have the information on the
customer.
Unified - Pulls up by MAC, IP, etc.
ATG Tools / DOCSIS - Basically TWC’s “master tool”. Can do just about
anything.
If you’re ever asked for an employee ID just use this. It’s legitimate.
Employee Info:
Name: Darryl Estes
EID: E12145
Location: TW-Raleigh in Raleigh, NC
Regions:
Austin RDC
TW-Austin
TW-Beaumont
TW-ColumbusTX
TW-CorpusChristi
TW-DelRio
TW-Dilley
TW-EaglePass
TW-ElPaso
TW-Gonzalez
TW-KansasCity
TW-Kerrville
TW-Laredo
TW-Lincoln
TW-NorthTexas
TW-RioGrandeValley
TW-SanAntonio
TW-Texas Regional
TW-Uvalde
TW-Waco
TW-WitchitaFalls
Bright House Network RDC
TW-Bakersfield (Bright House)
TW-Birmingham
TW-Cantonment
TW-CentralFL
TW-Defuniak
TW-Detroit (Bright House)
TW-Elmore
TW-Eufaula
TW-Greenville
TW-Indianapolis (Bright House)
TW-TampaBay
Charlotte NDC RDC
NDC-Charlotte
Columbus RDC
IN-Columbus
TW-KYN
TW-Louisville
TW-MOH
TW-Milwaukee
TW-NEO
TW-NEW
TW-Regional Midwest
TW-SWOH
TW-WesternOhio
Coudersport RDC
TW-Coudersport
Herndon RDC
TW-Herndon
NYC RDC
TW-Bergen
TW-Liberty
TW-NYCity
TW-StatenIsland
Orange RDC
TW-DesertCities
TW-Hawaii
TW-LosAngeles
TW-Mountain
TW-MountainWest
TW-Northwest
TW-SanDiego
TW-Southwest
Peakview RDC
NDC-Peakview
TW-Allegeny
TW-Broomfield
TW-CentralKYOH
TW-Clarksburg
TW-Dothan
TW-MOOKKS
TW-Peakview Regional
TW-Southeast
TW-TerreHaute
TW-VoIP
TW-WesternKY
Raleigh RDC
TW-Charlotte
TW-Columbia
TW-Fayetteville
TW-Greensboro
TW-Raleigh
TW-Regional-Carolinas
TW-Wilmington
Syracuse RDC
TW-Albany
TW-Athol
TW-Berlin
TW-Binghamton
TW-Buffalo
TW-CentralNY
TW-Keene
TW-Lancaster (National division)
TW-Portland
TW-Rochester
TW-Syracuse Regional
TSG RDC
TW-TSG
here are some TWC employee tools accessed online.
https://tools.rdc-nyc.rr.com/
https://uptime.rdc-kc.rr.com/
https://tools.nyroc.rr.com/
https://tools.tampflrdc.rr.com/docsis/
https://tools.ohiordc.rr.com/
https://docsis-tools.tampabay.rr.com/
https://tools.ohiordc.rr.com/onodera/
https://tech.indy.rr.com/
https://tech.insight.rr.com/
You can find more by using the following Google dork:
https://www.google.com/#q=inurl:tools+si...ery.rr.com
CenturyLink:
Tools:
Ensemble - Looks up account.
JWalk - Looks up account.
INET - Logs into account.
184.5.137.220
Hello, my name is Steve and my employee id is wjh06i540 and I am from
customer care and my floor is
down due to maintenance and my level 2 told me to contact you guys to
look up and account for me and verify some information for me.
Can you use jwalk to search the ip 184.5.137.220
Name On File:
DOB On File:
SSN On File:
Phone On File:
Address On File:
Account #:
Primary Comcast Email:
8003668201
AT&T:
Visit: https://www.att.com/olam/unauth/fpwdEnterUserId.myworld
If you can't find their ID - Call them with first and last name,
address, and phone #
Should provide a temp password, ask to send to the email you are trying
to change on the account
Tools:
SystemX - Shows IP, what account it is, lookup by address, runs credit
checks, see driver license.
Clarify - Looks up account and logs into the account. Can do full
social, ip, phone number, and name.
Telegence - Shows account information including last four of the ssn.
MyCSP - Opens up Torch, SystemX, etc.
Phoenix - Change phone numbers, rate plans, etc.
Torch - Text messager.
CSR Admin - Logs into MyATT account.
CTI - Transfer calls.
Agent Verification System - Verifies employee ID.
CCC Tool - Removes subscriptions.
DLC - See how long the phone has been in service.
C-Care - Checks for upgrades.
Online Access:
https://access1.sbc.com/
https://mycsp.cingular.com/mycspportal/a...abel=login
https://attathome.att.com/athome_web/index.jsp
https://sso.sl.attcompute.com
https://attawardslink.com
https://att.corporateperks.com/login
Verizon:
Tools:
CoFee - Main tool agents use. Looks up accounts by phone number, name,
etc.
CPE Manager - Looks up accounts by the IP address.
Legend - Another tool agents use to pull info off an account.
DTI Express
iView
iGO
CPE Manager
Marval
Telegence
CoFee Login:
https://www22.verizon.com/cofee/cpm/login/login.aspx
Phone Number: 1 (800) 837-4966
LCT Home Office:
Name: Brett
Location: Redmond, WA
OSID: gfa*667
Comcast:
1. Call comcast
2. Hello my name is (What ever name you want) and my employee id is
(What ever you want e.g 809*jly) and i am from customer care and my
floor is down because of maintenance and my level 2 told me to contact
you guys to look up an account for me and verify some information?
3. (If you want to use the comcast ip address make sure you ask them to
tell them to use the Einstein system to lookup from the ip address
because that is the only system that can lookup accounts from the ip
address if you have something else like the phone #, account #, name,
address etc use ascr, csg, comtrac but if you dont ask them they will
use ascr/csg by default) So provide them what ever information you have.
4. Ask them if they have the account pulled up yet. If yes, say can you
verify the name and so on.
5. Once you have the information you say "thank you for your cooperation
have a nice shift".
Here is a format to lay the information out:
IP:
Name on file:
DOB on file:
SSN on file:
Phone on file:
Address on file:
Comcast Account #:
Primary Comcast Email:
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sami7
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#2
04-03-2023, 03:36 PM
Thanks for the sharing for this bro
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aiv8doo
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#3
04-04-2023, 06:25 AM
thanks for sharing
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General_Kenobi
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#4
04-04-2023, 07:18 AM
thnx for this
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vvqr43vewvfdsacf
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#5
04-05-2023, 09:07 PM
aaaaaaaaaaaaaaaaaaa thanku
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vvqr43vewvfdsacf
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#6
04-05-2023, 09:50 PM
thank youuuthank youuuthank youuuthank youuu
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ClamorFatisco
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#7
04-06-2023, 12:34 AM
thanks dawggggg
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jkads45
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#8
04-06-2023, 11:44 AM
Thanks for sharing
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qweqweqwe
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#9
04-06-2023, 01:12 PM
Thanks for sharing
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Osamabinali
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#10
04-06-2023, 02:50 PM
Replying to see this thread
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